Privacy Policy

Effective Date: January 2026

This Privacy Policy describes how ParamAnk Labs Pvt. Ltd. ("we", "us") collects, uses, and protects your information through our Platform (https://paramank.com/). By using our Platform, you agree to these terms.

1. Information We Collect

• Personal Data: Name, Date of Birth, Phone Number, Email ID (collected during sign-up).
• Sensitive Data: Payment information (processed securely via Payment Gateways), and interaction data with our AI (for learning purposes).
• Behavioral Data: We track preferences to customize your learning experience.

2. How We Use Your Data

We use your data to:

• Provide AI tutoring and "Safety Shield" services.
• Resolve disputes and troubleshoot problems.
• Detect fraud or illegal activity.
• Send updates about your child's progress (to Parents).

3. Data Sharing

We may share data with third-party service providers (e.g., Logistics, Payment Gateways) to fulfill services. We do not sell your data. We may disclose data to law enforcement if required by Indian Law.

4. Your Rights & Deletion

You can delete your account via the Settings menu. Upon deletion, you lose access to all data. We may retain anonymized data for analytical research. You may withdraw consent by writing to our Grievance Officer.

5. Grievance Officer

In accordance with the IT Act 2000, the contact details of the Grievance Officer are:

Name	Mr. Ankur [Surname]
Company	ParamAnk Labs Pvt. Ltd.
Address	503, SDC Courtyard, Jagatpura, Jaipur - 302017
Email	info@varnailabs.com

Refund and Cancellation Policy

This policy outlines how you can cancel or seek a refund for a product/service purchased through ParamAnk.

1. Cancellation Window

Cancellations will only be considered if the request is made within 7 days of placing the order or subscription activation.

2. Refund Processing

In case of any refunds approved by ParamAnk Labs, it will take approximately 5-7 working days for the refund to be processed to your original payment method.

3. Defective Services

If you feel the service (AI Platform) is not working as described, please report it to our customer service within 7 days. The team will investigate and make an appropriate decision.

4. Non-Refundable Items

Note: While our standard policy mentions perishable items, for our Digital AI Services, once a "Certificate" or "Course Completion" is generated, refunds may not be applicable.

5. Contact for Refunds

Please contact us at info@varnailabs.com or +91 94142 36573 (Mon-Fri, 9:00 - 18:00) for any billing disputes.